Terms And Conditions

Welcome To The Stassen Tea Online Store

This website offers to you the content and services available on the site subject to the following terms and conditions. Our privacy policy other policies and terms and conditions relating to the functionality, features or promotions as well as customer service, all of which are deemed a part and parcel of being included within these terms and conditions (collectively termed “terms and conditions”). By accessing or using this Site, you are acknowledging that you have read, understood and agree, without limitation or qualification, to be bound by these terms and conditions.


When you access our web page, Stassen Exports Pvt Ltd., will automatically collect certain non-identifying information, which will be collected without your knowledge or consent (hereinafter referred to as “Non-Personal Information”). Such acquisition is performed by most web pages, and will not allow you to be personally identified. For example, Stassen Exports Pvt Ltd., utilises “cookies”, which do not contain any personal information that allows you to be identified, but which contains certain statistical information. You can instruct your computer to inform you whenever a cookie is being sent, or you can disallow cookies through your web browser. If you do choose to disallow cookies, some features of this web page may not function, or your ability to choose some of the options may be limited.

To use some of the functions on our web page, you will be asked to provide Personal Information from which you can be identified (hereinafter referred to as “Personal Information”). We will obtain your consent prior to collecting Personal Information. The purpose of acquiring Personal Information could be:

  • To process, deliver, bill for, and collect payment for the purchase of products;
  • To facilitate your purchase with our affiliated service providers;
  • To anticipate and resolve problems with your service; and
  • To update you on changes to our services or products, including new promotions.

Stassen Exports Pvt Ltd., expressly acknowledges that we will not use any Personal Information for any other purpose without your consent or as required by law. The Personal Information we acquired will vary depending on how you use the website, but may include your name, address, email address, credit card information, credit information, and telephone number.

Bank / Payment details are directly typed on respective secured servers and details are not kept with us


When you submit an order on this web page, your order shall be considered as an offer to Stassen Exports Pvt Ltd and reserves the right to refuse your order at any time and for any reason, including but not limited to: (i) the availability of the products in your area Stassen Exports Pvt Ltd., specifically reserves the right to revise or cease to make available any of its products at any time); and (ii) if the products are incorrectly described or priced on the webpage. If your order is cancelled or refused, you shall receive an email confirmation stating same. Additionally, if your order is refused or cancelled after the payment, Stassen Exports Pvt Ltd., will reimburse you for the full amount paid.

The third party credit card service provider must approve all purchases made through the use of a credit card.


Stassen Exports Pvt Ltd., will ship based on the method you select from the available options. The estimated time of the arrival of your product should be considered as an estimate only, and Stassen Exports Pvt Ltd., will not be responsible for any damages due to delays in shipping or due to customs clearance procedure at the destination country.

Charges for shipping will be listed when you purchase the product from this web page. You are responsible for all federal and provincial shipping related taxes, and you agree to comply will all export laws of Sri Lanka that apply to the products purchased or received under this Agreement.

Stassen Exports Pvt Ltd., uses a international courier service provider to ship its products. As such, Stassen Exports Pvt Ltd., will not be liable for any loss, damages (direct or indirect) or expense due to shipping. Title and risk of loss shall pass to you moment the product that you have purchased is transferred to the international courier service provider.


If any of our products do not meet your expectations, we want to know. As such, please email onlinesales@stassentea.com, and please include your order number and a description of the reason for the return. We will gladly exchange or refund your purchase within thirty (30) days of receipt of the returned merchandise. Please note that refunds will only be issued to the same credit card that was used for the original purchase.


When you use any of our websites, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other websites. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


The site is presented “as is”. We make no representations or warranties of any kind whatsoever, expressed or implied, relating to these terms and conditions or the site, including but not limited to warranties of Merchantability, Non-infringement or fitness for a purpose, except to the extent such representations and warranties are not legally excludable. You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise) under any circumstances, for any interruption of business, access delays or access interruptions to the site, data non delivery, corruption destruction or other modification, loss or damages of any sort incurred as a result of dealings with or the presence of off website links on the site, computer viruses, system failures or malfunctions which may occur in connection with your use of the site, any inaccuracies or omissions in content or events beyond our reasonable control.

Further to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental or consequential damages of any kind related to the site or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed the amount paid by the purchaser for the product.

You agree that no claims or action arising out of, or related to, the use of the site or these terms and conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose.


You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, or demand resulting from your use of the Site or breach of these Terms and Conditions.


If you use Stassen Tea Website you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Stassen Exports pvt Ltd reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.


Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Stassen reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Stassen a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Stassen and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Stassen for all claims resulting from content you supply. Stassen has the right but not the obligation to monitor and edit or remove any activity or content. Stassen takes no responsibility and assumes no liability for any content posted by you or any third party.

© 2024 All Rights Reserved | Stassen.

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